To make its operations more efficient, AJMN needed to consolidate disparate systems into one easy-to-use service request portal and establish a single system of record.
“When news is on the air, there’s no time to go through multiple steps to log an incident,” says Grant Totten, Head of Performance Management for AJMN. “To better serve our diverse organization, we needed a service management...
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Al Jazeera Leading the Media Industry in Service Management